RBI Governor raises concerns over complaints being misclassified as 'customer queries' by banks

Mumbai: Reserve Bank of India (RBI) Governor Shaktikanta Das on Monday expressed concerns over instances wherein banks misclassify complaints as "customer queries" and asked bank [more...]

| 18 Nov 2024 3:49 PM IST

Mumbai: Reserve Bank of India (RBI) Governor Shaktikanta Das on Monday expressed concerns over instances wherein banks misclassify complaints as "customer queries" and asked bank boards to ensure lenders' genuine commitment to customer centricity.

Tags: RBI

Categories: National

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